1. Service Guidelines

General Description

This is the website for the U.S. Embassy's Visa Information Service. This service is designed to answer your questions about visas for temporary travel or permanent residency in the United States. Once you fill out the inquiry form and complete the payment transaction, your question will be sent to this Service. Upon receiving your inquiry, we will immediately send a confirmation email to the email address you will provide.  Normally your question will be answered within three business days except for American and Japanese holidays.

Personal Information

Those who use this Service must agree to provide personal information by filling out the form on the site. The personal information acquired through the Inquiry Form will be used only to answer your question. For more information, please see the privacy policy at the bottom of this page.

Email Address

Please do not enter your cell phone’s email address. You may not be able to correctly receive an answer from this Service.

If you enter an incorrect e-mail address in the Inquiry Form, you may not be able to receive an answer from the Service.  This Service is not liable for any damages or any delay of service if you enter an incorrect email address.

Follow-Up Inquiries

Once we have responded to your inquiry we will not respond to any additional follow-up questions unless you pay for another email inquiry.

2.  Price

The cost of this Service is 2129.43 yen per inquiry payable by VISA, MasterCard or JCB card. 

Refunds

Generally, we will not refund your money once you enter your credit card information.  However, we will refund your money if we do not receive your inquiry due to a technical error after the payment transaction was successfully completed. You need to proceed through this application until you get to the Inquiry Category.   In User Type, please select 'Free Inquiries about Billing' from the dropdown menu, and then click 'Go to the Inquiry Form'. 

3.  Response Time